Contact us
Our patient care team answers email seven days a week. Patients can also message their care team directly from their account.
Patient care
Email us
Orders, billing, shipping, account questions — we reply to every message.
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Message your care team
Questions about your treatment, dose or side effects belong in your secure account, where your clinician can see your history.
Write to us
Halwel, Inc. (formerly Klera, Inc.) DBA halwel415 L Street NW
Apt 1048
Washington, DC 20001
Privacy
Privacy & records requests
To exercise a right under our HIPAA Notice or California Privacy Notice, email care@halwel.com with “Privacy request” in the subject, or write to the Privacy Officer at the address above.
Before you write
Common questions are answered on the FAQ
Cost and billing, how quickly a clinician reviews, shipping, switching providers — read the FAQ.
If you are experiencing a medical emergency, call 911. This contact page and our email are not monitored for urgent medical issues.